Customer Service Assistant 2

Ohio Department of Administrative Services•Columbus, OH

15h•Remote

About The Position

Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/ALS & Points Processing Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. This position is currently remote (work from home) but can be subject to change to regular, in-office work What You'll Do as a Customer Service Assistant 2 • Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: • Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service; • Listen carefully & ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; • Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; • Research, evaluate, process & make required decisions in order to respond to telephone &/or written inquiries & correspondence received from various sources (e.g., legal & regulatory entities, public administration & licensing authorities, private & public stakeholders, etc.). Click here to see the full position description

Requirements

9 mos. trg. or 9 mos. exp. in office practices & procedures
AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
AND 9 mos. trg. or 9 mos. exp. in operation of personal computer
-Or equivalent of Minimum Qualifications for Employment noted above.

Responsibilities

Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation
Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service
Listen carefully & ask appropriate follow-up questions to verify understanding
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered
Research, evaluate, process & make required decisions in order to respond to telephone &/or written inquiries & correspondence received from various sources (e.g., legal & regulatory entities, public administration & licensing authorities, private & public stakeholders, etc.)