Customer Service Assistant 1 - 20068285
About The Position
BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval. What You’ll Be Doing: Responds to physician inquiries Updates and maintains physician records in DEP systems Reviews DEP physician applications Assists with reimbursement and quality audits Assists in ensuring DEP physician compliance with DEP handbook
Requirements
- 3 mos. trg. or 3 mos. exp. in office practices & procedures
- 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
- 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
- 1 course or 3 mos. exp. in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
- Knowledge of office practices & procedures
- public relations
- federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed
- typing/keyboarding
- Skill in operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine)
- operation of personal computer or computer terminal
- Ability to apply applicable laws, rules, policies & procedures to respond to inquiries, requests &/or complaints &/or process transactions involving several variables within familiar context
- handle routine contacts in writing &/or by telephone, teletype, e-mail, in-person &/or other means of communication with variety of internal & external customers, some of whom may be irate
- collate & classify information about data, people or things
- prepare &/or maintain accurate records & reports
- work alone on most tasks
Responsibilities
- Responds to physician inquiries
- Updates and maintains physician records in DEP systems
- Reviews DEP physician applications
- Assists with reimbursement and quality audits
- Assists in ensuring DEP physician compliance with DEP handbook
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
