Customer Service Level 1

Deluxe • Fort Worth, TX

8d

About The Position

The Customer Service Representative is responsible for delivering exceptional support by effectively handling inbound calls from credit card merchants and sales representatives. This role focuses on resolving customer issues promptly and professionally to ensure a high level of satisfaction.

Requirements

• High school diploma or GED required.
• Ability to speak clearly and listen actively.
• Friendly, patient, and professional demeanor with a genuine desire to help customers.
• Basic proficiency with computers, including navigating web browsers, email, and common software like Microsoft Office (outlook, word and excel).
• Capable of handling multiple inquiries in a fast-paced environment.
• Willingness to collaborate with others and contribute to a positive team environment.
• Must be 18 years of age or older

Nice To Haves

• HS/GED and 0-1 years and Service or support role experience
• Bilingual (English/Spanish) is preferred.
• Prior experience working in a service or support role.
• Prior experience with technical troubleshooting.
• Strong attention to detail and commitment to accuracy.
• Must be dependable, punctual, and maintain a high level of integrity and confidentiality.
• Highly productive with minimal guidance or supervision
• Effective problem-solving skills, including gathering relevant information and evaluation options.
• Has excellent attendance and completes quality work on time.

Responsibilities

• Handle inbound calls from merchants and sales representatives, resolving inquiries, complaints, and technical support requests through to resolution.
• Deliver courteous, professional service to both internal and external customers, striving for high levels of satisfaction.
• Deliver high-level technical assistance across multiple product lines, including credit card processing equipment and point-of-sale (POS) devices.
• Assist customers with questions related to credit card processing, billing, banking deposits, monthly statements, and account information.
• Ensure accurate documentation of customer interactions and resolutions in the system.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED