Customer Service Assistant 1

Ohio Department of Administrative Services•Columbus, OH

About The Position

Customer Service · Respond to customer requests via email, phone, or in person for consolidated supply needs, secure shred bin requests, chair replacements or repairs, mail and package delivery inquiries. · Provides customer service with loading/unloading of equipment or business materials. · Provides customer support with special events (help with room set up, provide trash cans). · Provides customer support for agency paper supply needs. Review on-hand counts and build-to counts for paper delivery to multiple copiers throughout the building; oversees paper supply and reports supply needs to supervisor. · Provides customer support in ADA process by delivering standing desks for installation. · Provides customer service window coverage for Mail Center and consolidated supply customers. · Oversees and restocks free FedEx or UPS shipping supplies for internal customers; reports supply needs to supervisor for ordering. · Uses carts and/or pallet jack to relocate boxes, materials, or equipment in response to internal customers’ requests. · Provides customer support with outgoing FedEx or UPS package needs; delivers packages to shipper store when not picked up by vendor. Mail Center · Collects outgoing mail from floors and drop box; reviews for outgoing mail code, counts and prepares for delivery to Rhodes Tower Mail Center for postage processing. · Operates State vehicle to travel to Rhodes Tower and Post Office location for mail pickup and drop-off. · Operates State vehicle for other deliveries and business-related errands around Columbus. · Receives incoming mail, counts, sorts, delivers to floors to support multiple agencies within the building. · Receives incoming packages from multiple vendors, uses Pitney Bowes package tracking device to scan and deliver packages to multiple agencies within the building. · Oversees and restocks free USPS shipping supplies for internal customers; reports supply needs to supervisor for ordering. · Provides customer support with large outgoing USPS shipments. · Oversees Mail Center van needs (e.g., taking for regular maintenance or repairs, refueling, cleaning, and reporting concerns to supervisor). Reporting · Provides excel reports to supervisor detailing incoming and outgoing mail delivery work, paper delivery work, and secure shred bin counts. Other · Assists with other projects as assigned by supervisor including but not limited to employee moves, surplus ship outs, facilities project preparation or support.

Requirements

3 mos. trg. or 3 mos. exp. in office practices & procedures
1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
1 course or 3 mos. exp. in operation of personal computer
Or equivalent of Minimum Qualifications for Employment noted above.

Responsibilities

Respond to customer requests via email, phone, or in person for consolidated supply needs, secure shred bin requests, chair replacements or repairs, mail and package delivery inquiries.
Provides customer service with loading/unloading of equipment or business materials.
Provides customer support with special events (help with room set up, provide trash cans).
Provides customer support for agency paper supply needs. Review on-hand counts and build-to counts for paper delivery to multiple copiers throughout the building; oversees paper supply and reports supply needs to supervisor.
Provides customer support in ADA process by delivering standing desks for installation.
Provides customer service window coverage for Mail Center and consolidated supply customers.
Oversees and restocks free FedEx or UPS shipping supplies for internal customers; reports supply needs to supervisor for ordering.
Uses carts and/or pallet jack to relocate boxes, materials, or equipment in response to internal customers’ requests.
Provides customer support with outgoing FedEx or UPS package needs; delivers packages to shipper store when not picked up by vendor.
Collects outgoing mail from floors and drop box; reviews for outgoing mail code, counts and prepares for delivery to Rhodes Tower Mail Center for postage processing.
Operates State vehicle to travel to Rhodes Tower and Post Office location for mail pickup and drop-off.
Operates State vehicle for other deliveries and business-related errands around Columbus.
Receives incoming mail, counts, sorts, delivers to floors to support multiple agencies within the building.
Receives incoming packages from multiple vendors, uses Pitney Bowes package tracking device to scan and deliver packages to multiple agencies within the building.
Oversees and restocks free USPS shipping supplies for internal customers; reports supply needs to supervisor for ordering.
Provides customer support with large outgoing USPS shipments.
Oversees Mail Center van needs (e.g., taking for regular maintenance or repairs, refueling, cleaning, and reporting concerns to supervisor).
Provides excel reports to supervisor detailing incoming and outgoing mail delivery work, paper delivery work, and secure shred bin counts.
Assists with other projects as assigned by supervisor including but not limited to employee moves, surplus ship outs, facilities project preparation or support.