Customer Service and Sales - Salary up to $22.00 hourly. Train on site/Home Office Program.

Citi•Jacksonville, FL

4d•Hybrid

About The Position

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.

Requirements

1-3 years of relevant experience
Sales and customer service (financial services, call center, retail) experience preferred
Consistently demonstrates clear and concise written and verbal communication
Demonstrated problem-solving and decision-making skills
High School diploma or equivalent
Attached resume is required in order to be considered for position.
Schedule range will be between 12:30pm and Midnight.
Must be able to work a Saturday or Sunday.

Nice To Haves

Sales and customer service (financial services, call center, retail) experience preferred

Responsibilities

Assist in evaluating client financial needs to identify and offer new Citi products and solutions
Interact with customer inbound calls and provide customer service, as necessary
Align client needs to product service solutions within a complex sales-based environment
Communicate the value and benefits associated with Citi products and services to clients
Achieve monthly individual/team-based established sales goals
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

Competitive rates start at $19/hr!
Day 1 Health Benefits!
State of the Art facility
Flexible Work Strategies
Collaborative team environment
401(k) match
Tuition Reimbursement
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit citibenefits.com.
Available offerings may vary by jurisdiction, job level, and date of hire.