Customer Service and Production Planning Coordinator

Integrity Roofing and Siding • San Antonio, TX

3d

About The Position

Join Integrity Roofing and Siding in San Antonio, TX, as a Customer Service and Production Planning Coordinator! In this dynamic role, you will be the vital link between our customers and production teams, ensuring seamless communication and exceptional service. This is an owner/operator small business where the owners are involved, supportive and present in the success of the company!

Requirements

• Proven experience in customer service or production planning, preferably in the construction industry.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills to foster positive relationships.
• Proficiency in project management software and Microsoft Office Suite.
• Detail-oriented mindset with a focus on accuracy and quality.
• Ability to work independently and as part of a team in a fast-paced environment.
• High school diploma required; associate degree or higher preferred.
• Positive attitude and a commitment to delivering outstanding customer service.

Responsibilities

• Scheduling and confirming appointments with customers
• Coordinate customer inquiries and provide timely responses to ensure satisfaction
• Daily, weekly and monthly reporting of activity per job, per project
• Maintain accurate records of customer interactions and project statuses
• Collaborate with sales and production teams to align customer expectations with deliverables
• Assist in resolving customer issues and complaints promptly and professionally
• Handle contract intake process and production scheduling
• Prepare reports on customer feedback and production metrics for management review
• Support back-office procedures and vendor relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED