Planning Specialist, Customer Service

Rentokil Pest Control • Atlanta, GA

1d

About The Position

This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians.

Requirements

• Advanced knowledge of Routing and Scheduling software systems
• Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
• Verbal and written communication skills, including public speaking
• Analytical skills and attention to detail
• Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
• Ability to manage multiple, repetitive tasks
• Basic understanding of texting software or other forms of software needed to accomplish this objective
• Ability to effectively interact with co-workers and the public
• Basic knowledge of the company’s operating systems
• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
• Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
• Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.
• High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
• 1-2 years of related experience as dispatcher and/or customer service agent

Responsibilities

• Creates route plans using work order data and route analysis software
• Communicates routes within assigned territory to service personnel
• Summarizes and reviews plans daily with the Service Planning Supervisor
• Creates summary reports daily and provides to supervisor
• Performs other duties as assigned

Benefits

• Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• Tuition Reimbursement benefits (for FT Colleagues)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED