Specialist, Service Planning

ISUZU NORTH AMERICA CORPORATION • Anaheim, CA

1d • Onsite

About The Position

Responsible for the creation, development, and maintenance for a variety of automotive service information. This role requires a strong understanding of automotive systems and the ability to translate complex technical information into clear, concise, and user-friendly documentation. Collaborates with engineering, product development, website, and technical support teams to ensure accuracy and completeness of technician repair shop diagnostic products. Develops service information by performing hands-on procedures on commercial vehicles. Supports dealer/ICTA’s requests, plans, and develops new electronic service communication information/products.

Requirements

• Bachelors degree in Automotive Engineering/Manufacturing/Technology, computer science or software engineering or related discipline, or equivalent directly related work experience
• Minimum three years’ related experience including dealer service and parts preferably in commercial vehicles or related work experience
• ASE certified or equivalent professional automotive repair experience
• Technical writing or related experience
• In-depth knowledge of automotive systems, components, and repair procedures
• Electrical Engineering theories and principles specific to the automotive industry
• Understanding of industry standards and best practices for technical documentation
• Proficiency in using technical writing software and in Microsoft Office applications
• Technical writing and editing skills, with the ability to create clear and concise documentation from technical information into user-friendly content
• Strong automotive diagnostic abilities, especially electrical circuitry
• Close attention to detail and accuracy in all aspects of documentation
• Strong organizational and project management skills, with the ability to manage multiple projects and adapt to changing priorities and work in a fast-paced environment
• Skilled in application of automotive equipment, both Mechanical/Electrical and computers
• Proficiency in Microsoft Office applications, with ability to type at least 40 words per minute
• Thorough ability to work as part of a team and to complete tasks independently
• The employee must be able to access, enter, and retrieve data using a computer.
• This is primarily a sedentary position in a controlled office environment. However, it also regularly requires reaching, stooping, crawling under vehicles, as well as the use of automotive repair shop tools and equipment to perform repair procedure validation and development on actual medium duty commercial vehicles.
• There will be instances requiring the lifting of objects (25 – 60 lbs.).
• Position requires approximately 10%-15% travel, domestic and international, including overnight stays.

Responsibilities

• Develops and validates Service Shop Manuals and other service materials within deadlines. Functions include planning and coordinating with outside departments. Regularly updates and revises manuals to reflect new product releases, design changes, and customer feedback.
• Supports the development of owner manuals within deadlines. Functions include planning “hands-on” validation and coordinating with outside departments.
• Creates Information/Technical/Warranty Service Bulletins. Writes, edits, and reviews technical content to ensure clarity, accuracy, and consistency.
• Performs “hands-on” validation of repair procedures on Isuzu commercial vehicles
• Supports maintenance and creation of online (web-based) service programs with related Isuzu departments.
• Creates and maintains IsuzuTruckService.com content with IGSS and Helm.
• Performs miscellaneous job-related duties as assigned.

Benefits

• Comprehensive Health Coverage Medical, dental, vision, and fertility benefits to support you through every stage of life
• Fertility & Family-Building Support through WIN Fertility: Includes Adoption & Surrogacy Benefits, WINMaternity, and PowerPause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception support
• Generous Time Off Enjoy a healthy work-life balance with paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or a compelling personal need
• Smart Retirement Planning Build long-term financial security with a 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC)
• Peace of Mind Company-paid Basic Life and AD&D Insurance, as well as Travel Insurance, so you're covered wherever life takes you
• Wellness Program Access a variety of tools and resources designed to support your physical and mental well-being
• Tuition Reimbursement Pursue continued education with financial support for job-related coursework, degree programs, and professional growth
• Exclusive Employee Discounts Save on insurance, travel, entertainment, car purchases/rentals, retail purchases, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees