Customer Service and Operations Coordinator

Summit Golf Brands•Barneveld, WI

About The Position

The Customer Service & Operations Coordinator is a hybrid role responsible for supporting both customer experience and distribution center operations. This position ensures smooth day-to-day business functions by managing customer inquiries, coordinating operational activities, and supporting internal processes. The role requires strong communication, organization, and problem-solving skills to effectively balance customer needs with operational priorities.

Requirements

Strong verbal and written communication skills with a customer-first mindset
Excellent organizational skills and attention to detail
Ability to multitask, prioritize, and adapt in a fast-paced environment
Strong problem-solving and analytical abilities
Ability to work both independently and collaboratively
Professional demeanor with the ability to handle sensitive or confidential information
Proficiency in Microsoft Office and comfort with multiple systems and tools
1–3 years of experience in customer service, operations, or a related field
High school diploma required

Nice To Haves

Bachelor's degree preferred

Responsibilities

Serve as a primary point of contact for customer inquiries related to orders, including returns, replacements, cancellations, tracking, and shipping issues.
Deliver a high level of customer service through professional, courteous, and solution-oriented communication via phone and email.
Build rapport with customers, demonstrate empathy, and resolve complaints promptly and effectively.
Maintain accurate customer account information and ensure all updates are completed with attention to detail.
Provide product knowledge and assist customers with product-related questions and purchasing decisions.
Escalate or route inquiries to appropriate internal teams when necessary.
Meet or exceed individual and departmental customer service goals.
Support daily administrative and operational functions within the distribution center to ensure efficient workflows.
Manage purchasing, invoicing, and vendor coordination, including obtaining quotes and maintaining supplier relationships.
Monitor inventory levels (including supplies and embroidery thread) and address shortages proactively.
Coordinate building maintenance, repairs, and inspections.
Assist with shipping logistics, including catalogs, samples, and internal requests.
Process shipping claims and support reporting activities such as export documentation and invoice verification.
Maintain safety and training records and assist with safety initiatives and meetings.
Manage and support projects that contribute to team and company goals.
Assist with internal communications, including employee newsletters and event coordination.
Help maintain an organized, clean, and functional office and shared spaces.
Perform receptionist duties as needed, including greeting visitors and handling incoming calls and mail.
Collaborate cross-functionally to improve processes, resolve issues, and enhance overall efficiency.