Customer Service and Exit Booth Agent
About The Position
Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting rate of $18.50 per hour. YOUR ROLE AT SIXT You ensure seamless rental experience by verifying customer documents, checking the validity of driver’s licenses, and requesting additional documentation when needed d You assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs You offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns You finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts You inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation
Requirements
- You have a high school diploma or GED and at least 1 year of customer service experience
- You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
- You possess basic computer navigation skills and are familiar with Microsoft Office applications
- You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
- You are willing to wear a company uniform
Nice To Haves
- Speaking other languages is a plus
Responsibilities
- Ensure seamless rental experience by verifying customer documents, checking the validity of driver’s licenses, and requesting additional documentation when needed
- Assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs
- Offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns
- Finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts
- Inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation
Benefits
- Uniform Provided Receive a full uniform at no cost to maintain a professional appearance
- Exclusive Rental Benefits Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
- Employee Assistance Program Utilize the Employee Assistance Program for support with personal and professional challenges
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
