Customer Service

iBoost Talent Raleigh South • Raleigh, NC

3d

About The Position

As we are expanding in the Raleigh, NC market we are looking for Customer Service and Call Center Representatives to build a talent pool for various roles. We are seeking dedicated and enthusiastic individuals to fill roles such as Customer Service Representatives, Call Center Agents, Front Desk Associates, Member Services Specialists, Technical Support Representatives, Help Desk Support Representatives, Social Media Customer Care Associates, Client Relations Associates, Guest Service Agents, Support Specialists, Patient Coordinators, Customer Service/Success Managers, Cashiers, and Tellers. Join our team to find your exciting new opportunity!

Requirements

• High school diploma or equivalent; relevant experience in customer service or a related field is preferred but not required; entry-level candidates are welcome.
• Strong communication skills, both verbal and written.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Proficient in computer applications and data entry.
• Excellent problem-solving skills and attention to detail.
• Willingness to work flexible hours, including evenings and weekends as needed.

Responsibilities

• Respond to customer inquiries and provide information about products and services.
• Handle inbound and outbound calls, addressing customer needs and resolving issues.
• Greet and assist visitors, manage appointments, and handle administrative tasks.
• Support members with inquiries, account management, and service-related questions.
• Assist customers with technical issues and troubleshooting.
• Provide support for internal or external users, resolving IT related inquiries.
• Monitor and respond to customer inquiries via social media platforms.
• Build and maintain relationships with clients, ensuring satisfaction and retention.
• Provide hospitality and support to guests, ensuring a positive experience.
• Assist customers with various needs, providing solutions and information.
• Manage patient schedules, inquiries, and support in healthcare settings.
• Work with clients to ensure they achieve their goals while using our products or services.
• Process transactions accurately and efficiently, providing excellent customer service.
• Assist customers with banking transactions and inquiries in a financial setting.

Benefits

• Competitive pay.
• Health, dental, vision, and life insurance
• Opportunities for career advancement and skill development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees