Customer Service
About The Position
Job description: Promote and retain products and services Experience in customer retention or sales and call center operations Prior experience in a call center environment is required Deliver excellent customer service over the phone Negotiate and process save/service order requests from customers Interact with customers patiently, tactfully, and efficiently Clearly explain applicable fees and adjustments to customers Offer product and service options tailored to customer needs Demonstrate active listening skills Follow structured call flows to enhance the customer experience
Requirements
- Experience in customer retention or sales and call center operations
- Prior experience in a call center environment is required
- The candidate Should be comfortable working any shift from 8 AM EST – 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.
- 1 Year call center experience
Responsibilities
- Promote and retain products and services
- Deliver excellent customer service over the phone
- Negotiate and process save/service order requests from customers
- Interact with customers patiently, tactfully, and efficiently
- Clearly explain applicable fees and adjustments to customers
- Offer product and service options tailored to customer needs
- Demonstrate active listening skills
- Follow structured call flows to enhance the customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
