Customer Service Analyst (Hybrid)
About The Position
Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. The Customer Service Analyst is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation. The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating customer service needs while being a contributor to a dynamic team environment, being proactive and results oriented, and possessing communication, analytical, and problem-solving skills. Our team is dynamic and fast-paced. The ability to adapt to our constantly evolving environment and priorities is essential. This role will provide numerous opportunities that will help build your aerospace and customer relations experience with both commercial and military platforms Previous account specialists have progressed to various roles within Collins Aerospace, such as production control, operations team leaders, program management, supply chain, etc.
Requirements
- Typically requires a University Degree and less than 2 years prior relevant experience
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Nice To Haves
- Previous experience in customer service role, with a proven ability to handle inquiries efficiently and professionally.
- Experience with SAP or similar enterprise resource planning (ERP) systems.
- Microsoft Office Suite experience, including Word, Excel, and PowerPoint.
Responsibilities
- Management of Repair Purchase Orders from a varied range of Commercial and/or Military Airline customers
- Focus on external and internal customer support
- Action daily queue management such as inductions, quoting, turn-time mitigations, customer status reports, assist with on time delivery metrics and objectives, etc.
- Participate, engage, and support customer meetings – virtually and/or in-person
- Build and maintain customer trust and relations
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
