Customer Account Analyst (Hybrid)

RTX•Windsor Locks, CT

1d•Hybrid

About The Position

Joining Collins Aerospace is not just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. As a Customer Account Analyst, you will be at the center of customer satisfaction for units repaired within the supplier network. You will work closely with Supply Chain Management, Finance and Technical teams to drive customer service excellence. You will serve as a point of contact for customers and owns resolution for issues they may experience during the process. In this role, your work is both tactical and strategic concentrating on the control of components input into the Repair Management Services vendor portfolio. Additionally, you will use continuous improvement tools and leverage their communications and data analysis expertise to exceed customer expectations. This is an exciting opportunity to be part of the Collins Aerospace Repair Management Services (RMS) team. RMS is experiencing rapid growth, with an expanding customer base for time and material, flight hour overhaul and repair programs.

Requirements

Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field.
Working experience in customer account management, contracts, sales, supply chain, or similar field.

Nice To Haves

Working experience in contracts, customer account management, or warranty administration, ideally in an aerospace or similar manufacturing environment.
SAP Experience
Working experience within a customer facing role
Experience with Contract management and execution, including financial compliance

Responsibilities

Drive key operational performance requirements for Repair Management Services (RMS) customers including airline and engine overhaul centers.
Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations.
Support accurate order entry/induction of customer orders into SAP.
Manage customer units upon receipt in facility for same-day shipment to supplier and/or allocation into hospital/quarantine area.
Follow up on all customer requests in a timely and effective manner.
Provide and present quarterly progress reports and business reviews to customers and Fleet Managers.
Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure 'one voice' to the customer.
Generate and manage sales orders in SAP including account financials in accordance with contractual obligations.
Aircraft On the Ground (AOG) support and availability during off business hours as required.

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!