Customer Service Specialist- Hybrid

FOH Inc•Miami, FL

3d•Hybrid

About The Position

The Sales & Customer Service Specialist is part of the Sales & Customer Service Team. This role contributes to the success of the company by developing and optimizing partnerships with sales managers, business partners, and other supporting departments through exceptional, solution-oriented service. The Specialist supports our vision by assisting with inquiries and overseeing various administrative tasks within assigned accounts. This Associate role is a foundational position in which the skills and desired characteristics for professional growth within FOH® are developed.

Requirements

Minimum 2+ years’ experience in customer service in inside sales, B2B, customer services in an office environment, or hospitality.
Follows directions and works under pressure to meet deadlines
Stress and time management skills
Analytical, creative, practical problem-solving skills
Customer service and interpersonal skills
Communicate with clarity verbally
Work collaboratively and as part of a diverse team
Small project management skills and strong attention to detail
Proficient in all Microsoft Applications, Outlook, and Excel
Familiar with ERP systems, SAP Business One preferred

Nice To Haves

Organized, action and detail-oriented
Demonstrates sound work ethic
Possesses cultural awareness and sensitivity
Ability to re-arrange tasks as priorities change
Highly enthusiastic, positive-minded, and composure in challenging situations
Thrives in a goal-driven environment

Responsibilities

Demonstrates high energy and ownership towards supporting the Field Sales Managers, Sales Reps and their corresponding accounts
Oversees the internal accounts administration of variety of accounts
Resolves any issues in a timely manner as it relates to assigned accounts including returns, damages, purchase order discrepancies, etc.
Reviews, revises, and approves sales orders in SAP Business One once discrepancies are resolved.
Filters phone calls from the general queue, providing excellent customer service and information (e.g. inventory levels, pricing, product information, representation information, etc.)
Coordinates VIP treatment of custom orders & special projects with minimum supervision from beginning to end
Completes open order monthly reporting on SAP Business One
Responds to all communications and inquiries within 2-4 hours
Works in tandem with other team members to ensure business partner efficiencies and results
Performs other duties as assigned
Promotes our FOH® Culture in all interactions