Customer Service Operations Manager (Hybrid)

Mosquito / Pest Authority • Wilmington, NC

5d • Hybrid

About The Position

Mosquito & Pest Authority is seeking a highly organized Customer Service Operations Manager (Hybrid) to support customer service, sales coordination, and day-to-day office operations for our Wilmington, NC market.
This role is ideal for someone who enjoys working cross-functionally with a team, balancing customer care with operational responsibility, and staying hands-on in a fast-paced environment.

Requirements

• Must live in or near Wilmington, NC
• Customer service experience with a sales-focused mindset
• Strong organization, attention to detail, and time management
• Confident communicator (phone, email, text)
• Professional communicator with a customer-first approach
• Ability to multitask and stay calm under pressure

Nice To Haves

• Experience with routing, scheduling, or logistics is a plus

Responsibilities

• Support and coordinate customer service operations for the Wilmington location
• Handle routing, scheduling, and daily logistics
• Manage accounts receivable, invoicing, and billing accuracy
• Assist with upselling new and existing customers on pest control services
• Coordinate local marketing initiatives and attend community events as needed
• Monitor customer feedback and help implement service improvements
• Respond to customer inquiries via phone, email, and text
• Assist with HR and administrative tasks as assigned

Benefits

• Hybrid work environment (local presence required)
• Paid training and structured onboarding
• Competitive salary (listed in posting)
• Retirement plans and work/life balance focus
• Supportive, collaborative team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed