Customer Service Agent HHR

ADVANCED AIR LLC • Hawthorne, CA

35d • Onsite

About The Position

The Customer Service Agent position will be based in Hawthorne, CA. The incumbent of this role, is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and problem resolution for all Advanced Air (AA) passengers and potential passengers/guests.
We take pride in providing exceptional customer service that goes above and beyond the ordinary in hospitality and transportation services.
You are highly motivated, organized, attentive to detail, communicate well, and focused on candidate experience.

Requirements

• Must have authorization to work in the U.S.
• Must have valid CA Driver’s license and clean driving record
• 2+ Years of Customer Service Experience
• Experience with Microsoft Office products including Outlook, Word and Excel
• Excellent communication and problem-solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to work efficiently under time constraints
• High School diploma or GED equivalent
• May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
• Will be required to meet all local airport and TSA requirements
• Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
• Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required

Responsibilities

• Responsible for resolving customer requests, questions and needs ensuring the best use of resources to accomplish these tasks in a high pace environment.
• Must be able to handle customer complaints and maintain a professional attitude
• Answer and direct calls at the multi-line phone station in a courteous and professional manner
• Operate office equipment, including but not limited to air-to-group radio, ground radios, airport access control, computers and multiline phones as required.
• Coordinate customer service order requests and maintain database to ensure data is accurate
• Complete daily fuel log, invoice fuel tickets and settle truck sheets
• Serve as a concierge between customers and various airport departments and vendors.
• Assist customers with hotel reservations, ground transportation, catering, local attractions/activities and other functions.
• Periodically inspect and maintain facilities, including lobby, front counter and restrooms
• Transport passengers and/or pilots to and from requested locations such as hotels, restaurants, commercial airport, etc.

Benefits

• Competitive salary
• 401k plan with dollar-for-dollar employer match up to 4%
• Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED