Customer Service Agent - Alamo LAX Airport

Enterprise Holdings•Los Angeles, CA

1d•$23•Onsite

About The Position

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is a large and rapidly growing privately owned automotive rental and leasing company in North America. The company aims to be the world's best and most trusted mobility company. This specific opportunity is for a Customer Service Agent with the Alamo brand. The agent will be responsible for providing superior, friendly, and efficient service throughout all aspects of the rental car process. This includes greeting and fulfilling club member needs, creating and maintaining a friendly and efficient environment for all customers, and assisting in making all transactions quick and efficient.

Requirements

Must be at least 18 years old
This position requires a valid Driver's License
Must have a high school diploma or GED equivalent
Must have at least 1 year prior customer service experience (retail, customer facing preferred)
Apart from religious observances, must have open availability and be able to work full time (40 hours/week) days, nights, graveyard shift, weekends & holidays required
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Responsibilities

Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
Identifies and attends to the customer by name, verifies rental agreement and reservation
Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
Provides all customers with undivided attention while assisting them
Prepares all rental and return documents accurately and completely
Offers all customers assistance with directions, maps, local area information and appropriate service information
Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
Ensures that the return date and time on the rental agreement is accurate
Reviews all charges at the time of vehicle return
Prepares the Rental Agreement Folder with all required information
Answers the telephone in a friendly, helpful and prompt manner
Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition
Assists customers within the queue to minimize any wait time and provide the most efficient service possible
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned