Customer Service Agent
About The Position
Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people. We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers. Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.
Requirements
- Have a High School Diploma or equivalent (required)
- Have one (1) year of customer service experience
- Are able to lift approximately 20 pounds
- Live on the road system near our location
Responsibilities
- Booking reservations for passengers' baggage, and cargo.
- Resolving customer service issues.
- Processing payments in varying forms.
- Processing various reports and perform data input.
- Interacting with customers in person, by email and/or over the phone.
- Performing additional duties as assigned.
Benefits
- Medical, dental, and vision.
- Company-paid life insurance and AD&D.
- PTO and paid holidays.
- Flight benefits.
- 401(k) program.
- Employee assistance program.
- HSA for qualified plans.
- Voluntary life insurance and AD&D.
- Voluntary short- and long-term disability.
- Voluntary accident, critical illness, and hospital indemnity.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
