Customer Service Agent

Great Day Improvements: A Family of Brands • Sharonville, OH

5d • Onsite

About The Position

If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced Customer Service agents at our Sharonville headquarters. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.

Requirements

• 1-3 years’ experience working in a customer service, office or call center environment
• Excellent customer service skills both written and verbal
• Strong, accurate data entry skills
• Process focused - structure and consistency is key
• Strong attention to detail
• The ability to successfully work as part of a team
• Self-starter
• Ability to multi-task

Nice To Haves

• Appointments Plus/CRM knowledge a plus

Responsibilities

• Inbound customer phone calls
• Scheduling customer estimate appointments
• Assisting customers with service inquiries
• Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
• Data entry
• Call quality assurance
• Reporting
• Other duties as assigned

Benefits

• medical/dental/vision/disability coverage
• 401(k)
• flex spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees