Customer Service Agent

Allied Universal • Richardson, TX

2d • $17 • Onsite

About The Position

Allied Universal® is hiring a Call Center Representative at our Service Assurance Center (SAC) in Richardson, TX. The Call Center Representative handles a high volume of both inbound and outbound calls. Allied Universal’s Service Assurance Center (SAC) is a call center that operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. Service Assurance Center Specialists also assist with Post Watch™, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of searching for a replacement guard. This position may require working on holidays if they fall on your regularly scheduled workdays . This is a full time, in office role that requires weekends. PAY: $17.00 per hour plus tiered retention/performance bonus eligibility SCHEDULES AVAILABLE FOR CALL CENTER REPRESENTATIVE (full time, 40 hours per week): Morning Shift ( 6:30 am - 3:00 pm, with a 30 minute unpaid meal break) Evening Shift (2:30 pm - 11:00 pm, with a 30 minute unpaid meal break) Training Schedule: (6:30am - 3:00pm, Monday-Friday for the first 2 weeks)

Requirements

• High School diploma or equivalent
• Must have a minimum of 1 year of consecutive and verifiable work experience in the customer service field
• Basic proficiency with Excel, Outlook, and Microsoft Teams
• Possess excellent customer service phone etiquette skills
• Navigate a web-based system, while assisting callers
• Work in a team environment and work independently
• Work in a fast-paced environment and multi-task with accuracy

Nice To Haves

• Prior high volume call center experience with both inbound and outbound calls

Responsibilities

• I dentify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real time
• Create attendance exception records based on changes to schedules where appropriate
• Monitor safety check calls and r espond to emergency situations by contacting appropriate personnel and documenting with incident reports
• Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules
• Handle local office calls during normal office hours and transfers calls to appropriate personnel
• Receive after-hours call forwarding from all Allied Universal offices and take appropriate action

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees