Customer Service Agent - Dispatcher
About The Position
If you're comfortable speaking with all kinds of people and helping solve their problems, then you could be the full-time Customer Service Agent - Dispatcher we're looking for at Kennihan Plumbing and Heating Inc.! Keep reading to learn just a few of the perks of joining our Valencia, PA office. COMPENSATION Pay: Competitive hourly pay based on experience Benefits Package: Spiff potential Healthcare plan 401(k) retirement plan Vacation days WHY YOU'LL LOVE IT HERE If you noticed something wrong at your grandma's house, what would you do? We think you'd do the same thing we would: help her fix it! As a family-owned business, we can't help but treat every home in the Northern Allegheny and Butler Counties as if it were our grandma's. When we visit our customers' homes to perform HVAC, plumbing, or electrical services, we treat each one just like it's our grandma's home. In addition to being family-run, we are family-oriented. We offer our team great pay, excellent benefits, and an awesome work environment. We spend countless hours in personal and technical training, and we welcome employee suggestions for their development. Come see why we were voted best company to work for in 2013 by ACHR News. Apply today! WHAT YOUR DAY LOOKS LIKE Our Customer Service Agent - Dispatcher plays a vital part in daily efficiency and long-term customer satisfaction, making a tangible impact every day! Following our call scripts, you'll answer inbound phone calls, make outbound calls, and schedule appointments for service and maintenance jobs. You'll accurately record customer information, answer any questions, and then dispatch technicians accordingly. If a customer is upset for any reason, you'll address their concerns and do what you can to make things right. Always respectful and professional, you'll make follow-up phone calls before maintenance program visits and make outbound calls to track down more jobs during slow periods. By collaborating with our dispatch team, participating in meetings and technical trainings, and performing additional administrative duties as needed, you'll grow your knowledge and help our business thrive! CUSTOMER SERVICE AGENT - DISPATCHER SCHEDULE You'll work in our office from 7:30 am to 4:30 pm, Monday through Friday. THIS COULD BE THE START OF SOMETHING GREAT! Ready to join a team where your work matters? Click below to apply for this Customer Service Agent - Dispatcher position!
Requirements
- Computer proficiency and accurate data entry skills
- Clear, effective, and professional English communication skills
- Ability to follow scripts in a conversational manner
- Positive attitude with a winning mindset
- Converting 90% of incoming phone calls into scheduled appointments
- Booking 80% of the next day's service calls and 100% of the next day's maintenance calls
- Addressing and resolving 100% of customers' concerns and complaints
Nice To Haves
- Experience using ServiceTitan would be a bonus!
Responsibilities
- Answer inbound phone calls
- Make outbound calls
- Schedule appointments for service and maintenance jobs
- Accurately record customer information
- Answer customer questions
- Dispatch technicians
- Address customer concerns
- Make follow-up phone calls before maintenance program visits
- Make outbound calls to track down more jobs during slow periods
- Collaborate with our dispatch team
- Participate in meetings and technical trainings
- Perform additional administrative duties as needed
Benefits
- Spiff potential
- Healthcare plan
- 401(k) retirement plan
- Vacation days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
