Customer Service Advisor

The Bergaila Companies•The Woodlands, TX

1d•$22 - $26•Hybrid

About The Position

Overview We put the unity in "opport unity. " Opportunity Snapshot: Compensation: $22-26.00/hour Location: The Woodlands, TX Assignment Duration: 12 months+ Work Schedule: Monday-Friday, hybrid, 40 hours + Benefits: Comprehensive with 401K, holidays and PTO Responsibilities Builds sustainable relationships, and trust with customer accounts through open and interactive communication Deliver excellent customer service by being reliable, responsive, empathic & competent Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload Serves as primary point of contact with existing key accounts Works with accounts from placement of order through delivery Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing) Works closely with sales team to understand trends and identify growth opportunities and upcoming projects Enters and manages non-conformance for their customer in a timely manner Coordinates all internal communication to assigned accounts Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines Support coworkers in best practices and teamwork toward achieving exceptional customer experience Acknowledge & process new purchase orders within 24 hours Portrays a positive and professional image of the company and self with interacting with customers and colleagues Coordinate nonconformance customer complaints to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Establishes and maintains effective communication with customers, responding to inquiries about products and assisting with general information Manage and optimize all processes under your responsibility taking into consideration Quality, Legality and Food Safety (if applicable) and client needs on Indorama’s family of products and services Proactively communicate with planning, logistics, manufacturing, credit, and sales to ensure smooth delivery of orders while anticipating any issues or potential delays Qualifications 3-5 years or relevant work experience English, Bi-lingual is plus Proficient in Microsoft Excel, Microsoft Word, and Outlook Experience with an ERP System. SAP preferred Ability to resolve difficult and complex issues and to work with cross-functional departments Demonstrate organizational skills Demonstrate sense of urgency, flexibility, and adaptability Proven ability to multi-task in a fast-paced and often high stressed environment Willing to meet and exceed customer expectations daily with willingness to “own” situations as they arise High School diploma or GED required The Bergaila Way: The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice. Client Overview: Our Client is a global industry leader in the creation of indispensable chemistry that benefits billions of people worldwide. Among other products, our client creates safe and durable packaging for foods and beverages, pharmaceuticals, cosmetics and technical polymers that benefit multiple industries.

Requirements

3-5 years or relevant work experience
English, Bi-lingual is plus
Proficient in Microsoft Excel, Microsoft Word, and Outlook
Experience with an ERP System. SAP preferred
Ability to resolve difficult and complex issues and to work with cross-functional departments
Demonstrate organizational skills
Demonstrate sense of urgency, flexibility, and adaptability
Proven ability to multi-task in a fast-paced and often high stressed environment
Willing to meet and exceed customer expectations daily with willingness to “own” situations as they arise
High School diploma or GED required

Responsibilities

Builds sustainable relationships, and trust with customer accounts through open and interactive communication
Deliver excellent customer service by being reliable, responsive, empathic & competent
Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department
Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information
Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload
Serves as primary point of contact with existing key accounts
Works with accounts from placement of order through delivery
Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)
Works closely with sales team to understand trends and identify growth opportunities and upcoming projects
Enters and manages non-conformance for their customer in a timely manner
Coordinates all internal communication to assigned accounts
Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines
Support coworkers in best practices and teamwork toward achieving exceptional customer experience
Acknowledge & process new purchase orders within 24 hours
Portrays a positive and professional image of the company and self with interacting with customers and colleagues
Coordinate nonconformance customer complaints to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Establishes and maintains effective communication with customers, responding to inquiries about products and assisting with general information
Manage and optimize all processes under your responsibility taking into consideration Quality, Legality and Food Safety (if applicable) and client needs on Indorama’s family of products and services
Proactively communicate with planning, logistics, manufacturing, credit, and sales to ensure smooth delivery of orders while anticipating any issues or potential delays