Customer Service Advisor (Heavy Equipment Parts & Service Sales)

Papé Group•Fremont, CA

9h•Onsite

About The Position

Pape’ Machinery, Inc. - Construction & Forestry Division is seeking a Customer Service Advisor to join their team in Fremont, CA. This role is described as a lucrative sales career with unlimited earning potential. The primary focus is selling heavy equipment parts and service to customers to ensure their equipment is running in peak form. The Customer Service Advisor acts as the liaison between Pape’s Parts and Service Departments and their customers, taking care of them after equipment purchase. Pape’ heavily invests in employee careers through training, resources, and support, offering excellent compensation, work-life balance, and benefits.

Requirements

Self-motivation and the desire to win
Excellent communication skills, including the ability to form strong relationships with customers
Experience planning, developing, and executing sales action plans
Knowledge and experience in heavy equipment parts and service
Driver’s license with a good driving record

Responsibilities

Sell heavy equipment parts and service to customers to ensure their equipment is running in peak form
Act as the liaison between Pape’s Parts and Service Departments and customers
Engage in relationship-based selling with customers
Determine customers’ needs
Recommend solutions to customers
Provide services to customers

Benefits

Competitive pay based on your skills, training, and experience level
401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans (80 hours, prorated for new hires based on start date, with tiers based on seniority)
40 hours of Sick Leave
7 paid holidays each year
Advancement opportunities (promotion from within)
Stability and reputation of a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience
Largest equipment inventory in the West and an unparalleled parts inventory
Open-door policy where your voice will be heard and your opinions will matter
Training and mentoring to prepare you for your role and continued learning to grow your skills