Customer Service Administrator – $18–$21/hr
About The Position
Love Where You Work! At Towne Properties, we build more than communities—we build careers. Join a Top Workplace (2018–2025) and grow with a company that values professionalism, service, and long-term success. Customer Service Administrator – $18–$21/hr Location: Raleigh, NC (Carolina Regional Office) Schedule: Monday–Thursday, 8:00 AM–5:30 PM; Friday, 8:00 AM–1:00 PM Job Type: Full-Time (On-Site) What You’ll Do Serve as the primary contact for residents, homeowners, and Board members Provide reception coverage in the mornings, greeting visitors and managing incoming calls Support Community Support Assistant (CSA) responsibilities in the afternoons Provide high-level administrative support, including reports, correspondence, and record management Manage resident communications and ensure timely, accurate responses Prepare newsletters and official community communications Support Board operations and track follow-up items Maintain front desk professionalism and assist with office operations What You Bring 2+ years of customer service and administrative experience Prior HOA experience a plus Strong business writing and professional communication skills Proven ability to manage multiple priorities with accuracy and efficiency Advanced proficiency in Microsoft Office (SharePoint/OneDrive preferred) High level of professionalism, discretion, and problem-solving ability Valid driver’s license, reliable transportation, and auto insurance Compensation & Benefits Medical, dental, vision, life insurance, and FSA options 401(k) with company match Paid time off, holidays, vacation, and personal days Training and career development through Towne University Referral bonuses, recognition programs, and a supportive team environment Why Towne Properties? Family-owned and operated since 1961 Recognized as an Energage Top Workplace (2018–2025) Opportunities for long-term growth and advancement Apply today and grow your career with Towne Properties—where we build great places to Live, Work, Shop & Play®! Towne Properties is an Equal Opportunity Employer. Employment is contingent upon successful completion of background and MVR screening.
Requirements
- 2+ years of customer service and administrative experience
- Strong business writing and professional communication skills
- Proven ability to manage multiple priorities with accuracy and efficiency
- Advanced proficiency in Microsoft Office (SharePoint/OneDrive preferred)
- High level of professionalism, discretion, and problem-solving ability
- Valid driver’s license, reliable transportation, and auto insurance
Nice To Haves
- Prior HOA experience a plus
Responsibilities
- Serve as the primary contact for residents, homeowners, and Board members
- Provide reception coverage in the mornings, greeting visitors and managing incoming calls
- Support Community Support Assistant (CSA) responsibilities in the afternoons
- Provide high-level administrative support, including reports, correspondence, and record management
- Manage resident communications and ensure timely, accurate responses
- Prepare newsletters and official community communications
- Support Board operations and track follow-up items
- Maintain front desk professionalism and assist with office operations
Benefits
- Medical, dental, vision, life insurance, and FSA options
- 401(k) with company match
- Paid time off, holidays, vacation, and personal days
- Training and career development through Towne University
- Referral bonuses, recognition programs, and a supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
