Customer Service Administrator II

Trustmark•Blue, TX

2d•$21 - $30

About The Position

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. About the role Responsible for servicing customers on contractual policy change and disbursement requests; requires knowledge of company products, the ability to interpret policy provisions, and knowledge of administrative procedures; provides back-up support to call center, as needed.

Requirements

High School Diploma or GED with 2 – 4 years of related experience.

Responsibilities

Responsible for completing semi-routine policy contract changes and disbursements.
Apply knowledge of products, regulatory requirements and policy provisions in order to research and resolve customer requests and inquiries.
Enter semi-routine client/customer updates into the appropriate system with moderate supervision.
May provide back up support to Call Center.
Collaborates with internal partners to reach resolution

Benefits

Health/dental/vision
life insurance
FSA and HSA
401(k) plan
Employee Assistant Program
Back-up Care for Children, Adults and Elders and many health and wellness initiatives.
We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

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