Customer Service Administrator

Penske • Reading, PA

2d

About The Position

A Penske Customer Service Administrator provides vehicle preventative maintenance scheduling/appointment support for designated PTL facility locations. This position has regular customer contact. Ensure scheduled work is aligned with shop capacity and customer preferences/requirements. Responsible for maintaining accurate customer contact information for all push notifications in the Customer Data File.

Responsibilities

• Utilize multiple systems while interacting with customers over the phone
• Preventive Maintenance (PM) Scheduling - Determining how to match the shop requirements with those of our customer on a unit by unit, day to day and hourly basis; and how to best level load the PM work schedule for the service locations.
• Customer contact setup - Customer Data File requires research into bill group and location number requirements based on requests/inquiries from customers, sales dept., district staff, etc.
• Ongoing maintenance of customer contacts - Contacting all customers with clear email failures and/or fax number failures and obtain/update system with accurate contact information.
• Other projects and tasks as assigned by manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed