Customer Service Account Manager
About The Position
Operational Duties: Review RFQ (Request for Quote) for costing Review and send “formal” quotes to customer Process customer orders for input into system Prepare “contract” review for all incoming customer orders Daily issuance of BOL’s for shipments Analysis of MRP reports to identify problematic issues pertaining to delivery Analyze/Update customer schedule changes to ensure on-time delivery Maintain good customer records Manage Customer Portals and EDI (OEM’s will require weekend review) Strategic Duties: Handles daily activity which requires strong analytical & problem resolution skills Decision maker to serve both customer and company Understand impact to cost and bottom line Manages information flow throughout organization and acts as key liaison internally and with customers Minimize “inactive” inventory Negotiate & resolve obsolete claim issues Coordinate with QC on corrective action requirements Assist Accounting with customer payment issues Coordinate back-up OEM training Physical Requirements: Going to off-site plants (local) Travel for Customer visits (US and Global) Specifics: Full-time position (40 hours per week) – Salaried position 7:30am – 4:30pm May require some weekend and/or evening hours Continual training program
Requirements
- Strong analytical skills
- Problem resolution skills
Responsibilities
- Review RFQ (Request for Quote) for costing
- Review and send “formal” quotes to customer
- Process customer orders for input into system
- Prepare “contract” review for all incoming customer orders
- Daily issuance of BOL’s for shipments
- Analysis of MRP reports to identify problematic issues pertaining to delivery
- Analyze/Update customer schedule changes to ensure on-time delivery
- Maintain good customer records
- Manage Customer Portals and EDI (OEM’s will require weekend review)
- Handles daily activity which requires strong analytical & problem resolution skills
- Decision maker to serve both customer and company
- Understand impact to cost and bottom line
- Manages information flow throughout organization and acts as key liaison internally and with customers
- Minimize “inactive” inventory
- Negotiate & resolve obsolete claim issues
- Coordinate with QC on corrective action requirements
- Assist Accounting with customer payment issues
- Coordinate back-up OEM training
- Going to off-site plants (local)
- Travel for Customer visits (US and Global)
Benefits
- Continual training program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
