Customer Service - Account Manager

Winona Foods•Green Bay, WI

7d•Onsite

About The Position

Under the direction of the Customer Service Team Manager, the Customer Service Account Manager serves as the primary liaison between Winona Foods’ internal departments—including Sales, Quality Assurance, Accounting, Warehouse, Production, and Scheduling—and assigned customer accounts. This role is responsible for managing day‑to‑day customer interactions, ensuring accurate and timely order processing, and supporting cross‑functional communication to deliver an exceptional customer experience. Strong problem‑solving abilities, attention to detail, and a collaborative mindset are essential to success in this position.

Requirements

High school diploma required, Associate's degree or equivalent experience preferred.
Minimum of three years’ experience in customer service, account management, or order management required.
Experience working in ERP systems and order-entry platforms.
Ability to handle multiple priorities in a fast-paced environment.
Proven ability to build effective working relationships with internal and external stakeholders.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills, including the ability to draft clear, professional email correspondence as the primary method of customer interaction.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, OneNote).

Nice To Haves

Experience working in a food manufacturing industry preferred.

Responsibilities

Process customer orders, order changes, and order-related documentation with accuracy and timeliness.
Coordinate and process sample requests, ensuring proper documentation and follow-through with internal departments.
Prepare, update, and distribute customer specific reports for item allocation purposes, deduction tracking, and other customer needs.
Manage customer returns, refusals, complaints ensuring appropriate documentation and communication.
Proactively communicate with internal departments regarding customer requirements, process improvements or other issues that arise.
Interpret and implement proper customer pricing to ensure accurate invoicing.
Serve as a backup for other Customer Account Managers, supporting workload sharing and cross-training initiatives.
Maintain and update customer profiles including customer-specific requirements, shipping instructions, and product specifications.
Participate in continuous improvement initiatives, identifying ways to increase efficiency and customer satisfaction.
Perform other duties as assigned.