Customer Account Manager

Sanders Industries Holdings•Bloomfield, CT

About The Position

Kamatics is seeking a Customer Account Manager responsible for negotiating and administering a variety of sales contracts using independent judgment and discretion. This role prepares customer quotes and orders, responds to customer inquiries in a timely and efficient manner, and manages the information required to accurately process and fulfill customer orders. About Kamatics: Kamatics is a global leader in high-performance bearings and engineered tribological solutions for aerospace, defense, and industrial applications. Our team develops self-lubricating bearings and precision components that deliver durability, reliability, and performance in the harshest environments. We take pride in engineering excellence, collaborative problem solving, and a culture built on innovation and customer trust.

Requirements

Bachelor’s Degree in Business Administration, Marketing or other related degree.
1 year of experience in Manufacturing / Marketing / Sales / Customer Service / Customer Support environment.
Strong critical and analytical thinking skills with the ability to make sound decisions and solve problems effectively.
Excellent verbal and written communication skills, with the ability to influence, negotiate, and maintain a customer-focused approach.
Proficient in Microsoft Office applications (Outlook, Word, Excel) with the ability to learn and work effectively within Sales and ERP systems.
Strong organizational skills and attention to detail, with the ability to manage time effectively and deliver consistent results.
Effective collaborator with the ability to work productively with individuals at all levels of the organization.

Nice To Haves

Aerospace industry environment is preferred.

Responsibilities

Negotiate and administer customer contracts, including pricing, delivery schedules, and terms and conditions, in alignment with management approvals.
Prepare and manage customer quotes, proposals, and orders, including contract changes and modifications.
Respond to customer and field representative inquiries, resolve issues, and escalate when appropriate.
Maintain strong customer relationships by communicating order status, activities, and reports, and addressing inquiries or complaints.
Analyze historical data, cost substantiation, and market conditions to support pricing decisions.
Coordinate customer and field sales activities with Engineering, Manufacturing, Quality, and Contract Review teams.
Provide management with reports on pending, open, and overdue orders to support on-time delivery.
Contribute to continuous improvement efforts, including process improvements, 5S initiatives, and maintaining a safe, compliant work environment.