Customer Account Manager

Acquia

10d•$55,000 - $60,000

About The Position

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it! We are seeking an ambitious Customer Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance. This position is designed for someone who has a high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.

Requirements

1-2 years of experience
Experience of interacting with customers and internal stakeholders
Strong leadership, teamwork, communication & cross-group collaboration skills
Must be able to proactively drive account retention with minimal oversight from management
Must be able to proactively identify expansion opportunities, create and execute new business opportunities campaigns
Can explain/present solutions in the context of the business requirement
Can identify expansion opportunities when speaking to a customerIncredibly detail oriented, ability to manage multiple/conflicting priorities
Ability to perform in a fast paced environment
MS Office knowledge including Word, Excel, and PowerPoint
Experience with Salesforce.com and other CRM tools

Responsibilities

Maintain account retention while providing exceptional customer service and developing client relationships
Identify and close new opportunities within existing customer base
Create and execute on a territory plan to drive customer retention and upsell opportunities
Coordinate with business users and procurement to ensure timely renewals
Update and maintain Sales database as appropriate
Generates trusted relationships with customers
Ability to manage multiple systems and administration at once