Customer Account Manager

Summit Fire Protection•Tempe, AZ

9d•Onsite

About The Position

Customer Account Manager is a responsible for managing and developing relationships with clients in the fire protection industry. They serve as the main point of contact for customers, ensuring their needs are met and fostering long-term partnerships. Their role typically involves sales, account management, and ensuring customer satisfaction with fire protection services and products, such as fire alarms, sprinkler systems, suppression systems, and inspections. Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire Protection may be right for you! Summit Fire Protection, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customer across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire Protection is a dynamic organization with endless growth opportunities spanning over 25 locations in more than 8 states. Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire Protection supports trade skills and workforce development. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire Protection supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth. Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Requirements

High School Diploma or GED (required)
2 years of customer service and computer experience
Familiarity with local zip codes and geographic regions to ensure efficient scheduling
Sales and negotiation abilities to drive business growth
Knowledge of fire protection systems, services, and regulatory compliance
Organizational and problem-solving skills for managing multiple accounts effectively
Strong interpersonal and communication skills to build lasting relationships
Ability to effectively read, write, and communicate in English with employees and customers
Ability to operate a computer
Proficiency in customer relationship management (CRM) tools and basic office software
Advanced Microsoft Office experience (Excel, Word, Outlook) required
Valid driver’s license with an acceptable driving record (required)
Must comply with SFP’s Drug and Alcohol policy and Background screening requirements, including customer-specific requirements based on contractual agreements
While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <30lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.
Employee will consistently be required to work indoors in an office setting, work alone and with others. Office settings are mild to moderate temperatures.

Nice To Haves

1 year scheduling experience (preferred)

Responsibilities

Customer Relationship Management
Build and maintain strong relationships with new and existing clients.
Serve as the primary liaison between the company and customers, addressing inquiries, concerns, and requests.
Sales and Business Development
Identify and pursue new business opportunities within the assigned territory or customer base.
Prepare and present tailored proposals for fire protection services and products.
Achieve sales targets and contribute to company growth.
Account Oversight
Monitor client accounts to ensure timely and high-quality service delivery, including inspections, maintenance, and installations.
Provide regular updates on fire protection systems and compliance requirements.
Technical and Compliance Knowledge
Stay informed about fire protection codes, regulations, and industry trends to provide accurate guidance.
Assist clients in understanding and meeting compliance requirements.
Collaboration with Internal Teams
Coordinate with service, inspection, and installation teams for seamless service delivery.
Work with finance and administrative teams to manage contracts, billing, and account records.
Customer Retention and Satisfaction
Implement strategies to retain clients and enhance satisfaction through excellent service and communication.
Address customer feedback to improve services and relationships.
Other duties may be assigned.