Customer Account Manager

Jobgether

1d • $45,000 - $55,000 • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Account Manager in United States.
This role is focused on building long-term, trusted relationships with independent retailers, ensuring their success across digital and in-store channels. The Customer Account Manager (CAM) acts as a strategic partner, understanding each retailer’s goals and providing tailored guidance to optimize their digital presence. This position combines account management, customer support, and consultative sales skills, requiring proactive communication, problem-solving, and collaboration across multiple teams. The CAM will lead client interactions, facilitate website and platform updates, and provide actionable insights that drive retailer growth. Ideal candidates thrive in fast-paced environments and are passionate about helping small businesses succeed in a competitive digital landscape.

Requirements

• Bachelor’s degree in Marketing, Business, or related field, or equivalent professional experience
• Minimum of 3 years’ experience in account management, project management, marketing, or client-facing roles
• Strong customer service orientation and relationship-building skills
• Knowledge of retail and e-commerce operations, with digital marketing and analytics familiarity (SEO, SEM, Google Analytics)
• Experience with website platforms such as WordPress, Shopify, or Magento is preferred
• Excellent verbal, written, and presentation skills with strong organizational abilities
• Ability to operate independently, manage multiple priorities, and adapt in a fast-paced environment
• Critical thinking, problem-solving, and judgment to make informed recommendations for clients
• Technical comfort with digital tools and Windows-based environments

Nice To Haves

• Experience with website platforms such as WordPress, Shopify, or Magento is preferred

Responsibilities

• Manage a portfolio of retailer accounts, fostering trust, long-term partnerships, and consistent business growth
• Develop deep understanding of retailer goals and collaborate on strategies for digital and in-store success
• Guide website updates and ensure alignment with retailer brand and business objectives
• Maintain timely communication via email, phone, and scheduled check-ins to build strong client relationships
• Lead and participate in client-facing calls, webinars, and collaborative sessions with internal teams
• Conduct structured monthly reviews, tracking progress against priorities and action items
• Educate and support retailers on platform tools, features, and digital marketing best practices
• Advocate client needs internally, providing feedback to product and operations teams
• Identify opportunities to enhance retailer performance through additional tools, features, or optimizations

Benefits

• Competitive base salary: $45,000 – $55,000 annually
• Performance bonuses based on role and achievements
• Medical, dental, and vision coverage with low-cost options
• Employer-paid life and disability insurance, with supplemental options available
• 401(k) plan with company match and 100% vesting
• Flexible PTO, paid holidays, and paid parental leave
• Remote work opportunity across the United States
• Business casual work environment with professional development support
• Employee discount programs on electronics, health & wellness, travel, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level