Customer & Sales Support - North America, Texas

OMICRON•Houston, TX

7h•Onsite

About The Position

ESSENTIAL JOB FUNCTIONS Sales & Order Support • Partner with Area Sales Managers and Application Engineers to support a smooth and customer- focused sales process, including backup support for OMICRON Lab. • Support the full sales process from quotation – order processing – invoicing - collections • Review customer Terms & Conditions and vendor documentation using internal tools and AI-assisted resources • Process customer purchase orders and intercompany orders • Ensure orders are processed accurately and shipped on time • Invoice customers and assist with payment follow-up • Coordinate with suppliers and couriers to resolve order-related questions • Maintain accurate data records in CRM and ERP systems (accounts, contacts, quotes, and orders) • Follow up on marketing and event contacts as needed Customer Support • Work closely with Area Sales Managers and Application Engineers to support customer needs • Respond to customer inquiries via phone and email • Act as a main point of contact for customers throughout the sales process together with the Area Sales Manager • Follow up on customer inquiries and requests • Support customers during regular business hours • Perform other duties to support the CSS team Academy & Event Support (Backup Role) • Provide backup support for OMICRON Academy activities • Monitor the Academy mailbox and assist with event coordination • Assist in the Creation of Academy Calendar and CRM & WebEx entries • Prepare quotes, orders, and invoices for training and marketing events • Confirm registrations and support post-event follow-up (certificates, surveys, CRM updates, Leads) • Generate participant certificates and surveys for events and trainings • Assist Accounting team in any reconciliation help they may need. • Focus on scheduled training and creation of customized trainings within the CRM. KNOWLEDGE, SKILLS AND ABILITIES • 3–5 years B2B sales support, customer service, or commercial operations experience • Experience managing order processing, invoicing, and collections in a B2B environment • Experience supporting technical or industrial products a plus WORK EXPERIENCE REQUIREMENTS Technical Experience • Experience working with CRM and ERP systems (e.g., MS Dynamics, Salesforce, SAP) • Strong in Microsoft Office, especially Outlook, Word and Excel skills (pivot tables, reporting) • Attention to detail with strong problem-solving skills Professional Skills • Excellent command of written and spoken English required • Strong organizational and time management skills with the ability to manage multiple priorities • Experience supporting marketing events a plus • Self-motivated and reliable • Enjoy working in a small team environment • Available to support company events and promotional activities as needed This is not an exhaustive list of all duties and responsibilities. OMICRON electronics Corp. USA reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. PHYSICAL REQUIREMENTS: While performing the duties of this job the employee is often required, for prolonged periods, to stand, sit, use computers, read, write, type, use telephones, use video conferencing and utilize written and oral communication to interact with customers, and co-workers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. WORKING CONDITIONS • The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate. • Ability to work on-site during designated in-office days at our location near NRG Stadium. EDUCATION REQUIREMENTS • High school diploma required • Associate’s or Bachelor’s degree in Business or related field preferred What Sets OMICRON Apart? We don’t just offer jobs—we build long-term careers grounded in innovation, collaboration, and continuous development. As a global leader in testing, diagnostic, and monitoring solutions for the electrical power industry, OMICRON combines cutting-edge technology with a people-centered culture, strong work-life balance, and meaningful impact on the future of energy. Join OMICRON and be part of a team that is shaping the future of energy! OMICRON provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, nationality or origin, age or disability. If you are interested in this position, please complete this employment application and upload all your information (resume, employment application,...).

Requirements

3–5 years B2B sales support, customer service, or commercial operations experience
Experience managing order processing, invoicing, and collections in a B2B environment
Experience working with CRM and ERP systems (e.g., MS Dynamics, Salesforce, SAP)
Strong in Microsoft Office, especially Outlook, Word and Excel skills (pivot tables, reporting)
Attention to detail with strong problem-solving skills
Excellent command of written and spoken English required
Strong organizational and time management skills with the ability to manage multiple priorities
Self-motivated and reliable
Enjoy working in a small team environment
Available to support company events and promotional activities as needed
High school diploma required

Nice To Haves

Experience supporting technical or industrial products a plus
Experience supporting marketing events a plus
Associate’s or Bachelor’s degree in Business or related field preferred

Responsibilities

Partner with Area Sales Managers and Application Engineers to support a smooth and customer- focused sales process, including backup support for OMICRON Lab.
Support the full sales process from quotation – order processing – invoicing - collections
Review customer Terms & Conditions and vendor documentation using internal tools and AI-assisted resources
Process customer purchase orders and intercompany orders
Ensure orders are processed accurately and shipped on time
Invoice customers and assist with payment follow-up
Coordinate with suppliers and couriers to resolve order-related questions
Maintain accurate data records in CRM and ERP systems (accounts, contacts, quotes, and orders)
Follow up on marketing and event contacts as needed
Work closely with Area Sales Managers and Application Engineers to support customer needs
Respond to customer inquiries via phone and email
Act as a main point of contact for customers throughout the sales process together with the Area Sales Manager
Follow up on customer inquiries and requests
Support customers during regular business hours
Perform other duties to support the CSS team
Provide backup support for OMICRON Academy activities
Monitor the Academy mailbox and assist with event coordination
Assist in the Creation of Academy Calendar and CRM & WebEx entries
Prepare quotes, orders, and invoices for training and marketing events
Confirm registrations and support post-event follow-up (certificates, surveys, CRM updates, Leads)
Generate participant certificates and surveys for events and trainings
Assist Accounting team in any reconciliation help they may need.
Focus on scheduled training and creation of customized trainings within the CRM.