Customer success manager, North America

Heimdall Power • Charlotte, NC

7d

About The Position

We are seeking a technically proficient, proactive and customer-oriented Customer Success Manager to be based out of our North American headquarters in Charlotte, North Carolina. In this role you will ensure customers maximize the value of our grid intelligence solution while identifying opportunities for strategic expansion. This role requires a strong technical background in the power transmission and distribution domain with proven experience leading customer-facing proof of concepts (PoCs), campaigns, and strategic partnerships.

Requirements

• A proven ability to manage multiple projects, PoCs, pilots, and customer interactions simultaneously.
• A proactive, solution-oriented mindset and a deep sense of pride and ownership in everything you do.
• A deep technical understanding of grid infrastructure, transmission/distribution systems, and/or asset monitoring technologies.
• A relationship‑driven, trustworthy personality, and an ability to communicate with stakeholders at all levels, from C-level executives to field engineers.
• 5+ years’ experience in technically oriented, customer-facing role, such as account management, customer success, sales engineering, or solution architecture. At least three years of experience in the power/utility sector.

Nice To Haves

• A bachelor’s or Master’s degree in Technology, engineering, or a related field is preferred.

Responsibilities

• Customer Relationship Management:
• Build and maintain strong relationships with North American Heimdall Power customers to understand and address their technical, commercial operational, and regulatory needs.
• Act as a primary point of contact for all customer inquiries for existing customers.
• Value Realization and Expansion:
• Enable and accelerate data integration within customer operations and planning by serving as a knowledgeable guide and technical integration point for technical and non-technical stakeholders.
• Identify opportunities to expand our footprint within existing customer accounts and proactively drive revenue growth.
• Customer Onboarding & User Adoption:
• Successfully onboard customers onto Heimdall Cloud, ensuring a smooth transition and alignment with their objectives.
• Co-build and orchestrate a customer business case and/or proof of concepts (PoCs).
• Customer Advocacy:
• Act as the voice of the customer within Heimdall Power, translating complex customer input and requirements into actionable insights for executive leadership, R&D, Product, and Delivery teams.
• Collaborate with cross‑functional teams (Sales, Product, R&D, Operations) to deliver superior customer experiences.
• Performance Monitoring:
• Track customer KPIs and proactively address challenges to optimize value realization.

Benefits

• 401(k) matching
• Dental, health, and vision insurance
• Generous paid time off
• An energetic and dynamic workplace environment
• An opportunity to engage with cutting-edge technology and directly help utilities optimize the power grid and fuel better lives
• Professional development rooted in a shared purpose to advance the world’s most critical infrastructure, the power grid

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level