Customer Success Manager North America

ScreenPoint Medical

3d • Remote

About The Position

In the fight against breast cancer, every medical image is an opportunity: to unlock insight, to uncover risk, to embody health, to empower life. ScreenPoint’s Transpara Breast AI delivers unmatched precision for breast radiologists and helps define personalized care pathways for every woman we serve. Make your mark as part of The Breast AI Company.

We are seeking a Customer Success Manager (CSM) who is both clinically credible and commercially minded. This role owns the post-sale customer lifecycle and serves as the primary advocate for our customers’ success with ScreenPoint’s AI solution.

In 2026, we are becoming a customer-obsessed organization: getting closer to the pulse of our customer base, proactively managing risk, clearly demonstrating value, and ensuring customers achieve measurable outcomes from our technology. This role is central to that mission.

Requirements

• We are looking for an enthusiastic CSM with strong analytical skills, with the ability to interpret usage data, trends, and customer insights.
• Bachelor’s degree in a medical, scientific, or business field (or equivalent experience).
• 4+ years of experience in breast imaging, radiology, mammography, or imaging AI.
• Excellent verbal and written communication skills in English, with confidence presenting to clinical and executive stakeholders.
• Experience in Customer Success, Account Management, Clinical Applications, or similar customer-facing roles preferred.
• Familiarity with SaaS metrics (e.g., adoption, retention, NRR) and customer health concepts is key.

Nice To Haves

• Knowledge of AI in radiology and/or mammography.

Responsibilities

• Act as the primary point of accountability for customer success, satisfaction, retention, and long-term value realization.
• Drive gross retention and net revenue retention by ensuring customers adopt, expand, and fully realize the clinical and operational value of ScreenPoint’s solutions.
• Identify expansion, upsell, and cross-sell opportunities in partnership with Sales, based on customer goals, usage patterns, and maturity.
• Monitor customer health indicators and identify early risk signals, develop mitigation plans, and proactively intervene before issues escalate.
• Deliver Executive Business Reviews (EBRs) that articulate clinical and operational outcomes, value delivered, and future opportunities
• Deliver high-impact clinical training for breast radiologists and clinical teams (virtual and onsite).
• Collect, synthesize, and communicate customer feedback to Product, Engineering, Sales, and Marketing.
• Partner cross-functionally to ensure seamless customer experiences from pre-sales through renewal.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level