Customer Sales & Serv Rep

FCX Performance•Cleveland, OH

13h•Onsite

About The Position

This is an opportunity for a Customer Sales & Service Representative with Applied Industrial Technologies, a global industrial distribution company founded in 1923. The company partners with over 4,000 world-class manufacturers, distributing a wide variety of innovative and reliable industrial products. The role involves using customer service skills to solve real-world problems for customers, building ongoing business relationships through repeated contact and consultation. Unlike typical CSR roles, this position focuses on providing expert assistance, researching needs, recommending parts, and quickly and efficiently providing solutions, especially during costly equipment breakdowns. The company emphasizes that prior knowledge of industrial distribution is not required as training will be provided. This position is seen as a great starting point for career growth into sales or management, with clear growth paths within the company.

Requirements

Self-motivated and driven by a desire to exceed expectations
Strong prioritization and multitasking skills
Sense of urgency
Pride in verbal and written communication
Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical
Excellent telephone and written skills, including English grammar
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
Attention to detail and accuracy
Ability to multitask
Sense of humor
Ability to lift up to 50 lbs.

Nice To Haves

6 months of customer service experience
SAP / ERP experience
Some knowledge of industrial distribution products and hydraulics

Responsibilities

Assist customers by phone and in person at our facility
Use customer service skills and talents to clarify their needs, do research, and recommend parts (after getting up to speed)
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
Build ongoing business relationships with customers through repeated contact and consultation
Quickly and efficiently provide customers with the right parts and/or solutions, especially when customers are experiencing costly equipment breakdowns
Utilize mechanical aptitude to help solve customer problems or troublesome processes (on occasion)