Customer Sales & Serv Rep

1100 Applied Industrial Technologies, Inc.•Cleveland, OH

1d•Onsite

About The Position

This opportunity is for customer service professionals to join a global industrial distribution company. The role focuses on solving real-world problems for customers, working Monday through Friday, and offers a competitive base salary with incentive opportunities, benefits, paid time off, and tuition reimbursement. The company is an industry-leading value-added distributor of innovative industrial products, partnering with over 4,000 world-class manufacturers since 1923. Training in industrial distribution is provided. The Customer Sales & Service Representative will provide expert assistance to customers by phone and in person, building ongoing business relationships through repeated contact and consultation. The ability to quickly and efficiently provide the right parts and solutions is crucial, especially during equipment breakdowns. On occasion, the role may involve utilizing mechanical aptitude to solve customer problems or troublesome processes. This position is described as a great starting point for growth into sales or management careers within the company, which has a clear growth path.

Requirements

Self-motivated and driven by a desire to exceed expectations
Strong prioritization and multitasking skills
Sense of urgency
Pride in verbal and written communication
Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers
Excellent telephone, and written skills, including English grammar
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
Attention to detail, accuracy, ability to multitask, sense of humor
Ability to lift up to 50 lbs.

Nice To Haves

6 months of customer service experience
SAP / ERP experience
Some knowledge of industrial distribution products and hydraulics

Responsibilities

Assist customers by phone and in person at our facility
Use customer service skills and talents to clarify needs, do research, and recommend parts (after getting up to speed)
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service