Customer Retention Specialist Intern

CompanyCam • Lincoln, NE

2d • $15 • Onsite

About The Position

We're looking for a Retention Specialist Intern who's genuinely excited about keeping customers happy and helping them succeed to join us. You'll be the person who picks up the phone, sends the thoughtful email, and has real conversations with contractors who may be thinking about leaving CompanyCam or whose accounts are in jeopardy due to outstanding payment issues. Your mission? Keep them around by understanding what they need, solving their problems, and making sure they feel heard. Yes, we’ve got daily retention goals, but this role is more than that, it's about building relationships that matter and making CompanyCam better for everyone who uses it.
Location: Candidates must permanently and currently reside in Lincoln, Nebraska or the surrounding metro area.

Requirements

• Strong communication skills with the ability to listen deeply, understand customer stories, and find practical solutions
• A persuasive and empathetic attitude that helps you negotiate while genuinely caring about customer success
• Problem-solving chops and the ability to navigate tough conversations with grace and confidence
• The ability to independently manage a fast-paced workload with composure, self-motivation, and follow-through to see competing priorities through to completion.
• A business mindset that balances customer needs with what's best for CompanyCam
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Responsibilities

• Retain customers by having meaningful conversations through phone, email, and text to understand their concerns and find solutions
• Gather and act on feedback from at-risk customers, turning their insights into actionable recommendations for our product and experience
• Develop repeatable processes and resources that make retention scalable and effective across the team
• Negotiate and problem-solve with customers to address their pain points and demonstrate the value CompanyCam brings to their business
• Collaborate cross-functionally with Sales, Product, and Support teams to ensure customer voices shape our roadmap
• Prioritize and manage multiple customer requests simultaneously, knowing which fires to put out first
• Become a product expert, understanding CompanyCam inside and out so you can confidently guide customers to success
• Execute seamless handoffs to our Customer Success team at the right time, while keeping internal communication sharp through detailed notes, cross-channel collaboration, and integrity in every interaction
• Handle all private and financial information responsibly and with strict confidentiality

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed