Customer Reliability Engineer, Airflow

Astronomer•San Francisco, CA

1d•$130,000 - $160,000•Remote

About The Position

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io. About this role: As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders of the Airflow project. You’ll provide Apache Airflow expertise directly to customers to help them make the best possible use of our managed Airflow service. CRE is Astronomer’s support team. Because our customers are sophisticated organizations who need and expect high levels of expertise to help them keep mission critical uses of Apache Airflow working consistently, we look a little different from most support teams. Nearly every ticket you will work requires an intersection of strong technical knowledge and customer empathy to understand what the customer needs and how to get them there. Every day is a new challenge and a new thing to learn. When you learn a new piece of technology, are you aiming not just to get started but to become the expert? Do you listen to the plumber when they tell you what is wrong with the pipes? Are you the kind of person who takes an MIT OpenCourseWare course and actually finishes it? Then this role could be for you. This position includes a requirement to work from 12 PM - 6 PM PST, Monday to Friday. Your remaining work time is flexible.

Requirements

Four years of professional experience (any industry)
Proven proficiency in Python, with a minimum of two years of experience
Experience with Kubernetes/Docker/Containers
Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure)
Problem-solving and troubleshooting abilities
Work well with autonomy and independence
Strong written and verbal communication for connecting with our customers over our ticketing system and through Zoom

Nice To Haves

Experience in Airflow administration and DAG creation
Contributions to open-source projects
Customer Support experience
Familiarity with SQL and PostgreSQL
Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools

Responsibilities

Learn and build expertise across several software engineering disciplines, including: Airflow and data engineering Kubernetes Cloud Engineering
Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more.
Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, you’ll see it all here.
Spend up to 25% of your time on side projects that contribute to Astronomer’s overall success, such as contributing to the open-source Airflow repository or developing Astronomer’s internal monitoring and alerting systems built on Airflow.
Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning!
Work directly with our customers’ data engineers, system admins, DevOps teams, and management.
Provide feedback from your experience that can shape the direction of the Airflow project.
Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.
Participate remotely within a fully distributed team.
Help maintain 24x7 coverage through a specified 6-hour pager period during your work day.
Participate in paid on-call rotation for weekend coverage.