Principal, Customer Reliability Engineer

Crusoe•San Francisco, CA

2d•$230,000 - $280,000

About The Position

As a Principal Customer Reliability Engineer, you define and elevate the technical reliability strategy of Crusoe Cloud at the company level. You are an organization-wide authority in distributed systems, AI/ML infrastructure, networking, storage, compute, k8, and cloud operations. Your impact extends beyond CX, you shape how Crusoe designs, deploys, and scales high-performance GPU infrastructure. This is not an escalation engineer role. This is a systems architect and reliability strategist role with direct impact on enterprise readiness and revenue protection.

Requirements

12+ years experience in distributed systems, SRE, DevOps, or HPC engineering.
Deep expertise in: Linux internals Kubernetes at scale Infiniband / RDMA GPU cluster performance engineering Large-scale AI/ML workloads
Demonstrated ability to architect reliability systems, not just troubleshoot them.
Experience leading large-scale incident reform or platform redesign.
Exceptional cross-functional influence.
Strong executive communication skills.

Responsibilities

Define the technical vision for AI/ML workload reliability.
Architect guardrails across compute, storage, networking, and orchestration.
Partner with Product & Engineering to influence roadmap decisions impacting scalability and resilience.
Lead post-incident structural reforms for major outages.
Define enterprise-grade incident management standards.
Establish reliability metrics that align with ARR protection and expansion.
Evaluate and improve: Kubernetes multi-cluster design Software-defined networking IB fabric architecture GPU lifecycle management Observability frameworks
Drive automation-first operational maturity.
Serve as technical spokesperson during high-severity events.
Build enterprise confidence in Crusoe’s technical depth.
Contribute to technical thought leadership (blogs, architecture reviews, customer briefings).
Mentor Sr. Staff engineers.
Raise hiring bar for advanced infrastructure roles.
Create technical learning frameworks for HPC & AI operations.
Work on tooling and automation for the CX team
Engage with customers during their onboarding phase
Work on Executive level escalations and high priority incidents

Benefits

Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $300/month