Principal, Customer Reliability Engineer
About The Position
Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure. About the Role: As a Principal Customer Reliability Engineer, you define and elevate the technical reliability strategy of Crusoe Cloud at the company level. You are an organization-wide authority in distributed systems, AI/ML infrastructure, networking, storage, compute, k8, and cloud operations. Your impact extends beyond CX, you shape how Crusoe designs, deploys, and scales high-performance GPU infrastructure. This is not an escalation engineer role. This is a systems architect and reliability strategist role with direct impact on enterprise readiness and revenue protection.
Requirements
- 12+ years experience in distributed systems, SRE, DevOps, or HPC engineering.
- Deep expertise in: Linux internals Kubernetes at scale Infiniband / RDMA GPU cluster performance engineering Large-scale AI/ML workloads
- Demonstrated ability to architect reliability systems, not just troubleshoot them.
- Experience leading large-scale incident reform or platform redesign.
- Exceptional cross-functional influence.
- Strong executive communication skills.
Responsibilities
- Org-Level Reliability Strategy Define the technical vision for AI/ML workload reliability.
- Architect guardrails across compute, storage, networking, and orchestration.
- Partner with Product & Engineering to influence roadmap decisions impacting scalability and resilience.
- Incident & Risk Governance Lead post-incident structural reforms for major outages.
- Define enterprise-grade incident management standards.
- Establish reliability metrics that align with ARR protection and expansion.
- Advanced Systems Architecture Evaluate and improve: Kubernetes multi-cluster design Software-defined networking IB fabric architecture GPU lifecycle management Observability frameworks Drive automation-first operational maturity.
- Executive & External Credibility Serve as technical spokesperson during high-severity events.
- Build enterprise confidence in Crusoe’s technical depth.
- Contribute to technical thought leadership (blogs, architecture reviews, customer briefings).
- Talent Multiplier Mentor Sr. Staff engineers.
- Raise hiring bar for advanced infrastructure roles.
- Create technical learning frameworks for HPC & AI operations.
- Work on tooling and automation for the CX team Engage with customers during their onboarding phase Work on Executive level escalations and high priority incidents
Benefits
- Industry competitive pay
- Restricted Stock Units in a fast growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Employer contributions to HSA accounts
- Paid Parental Leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- 401(k) with a 100% match up to 4% of salary
- Generous paid time off and holiday schedule
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
- MetLife Legal
- Company paid commuter benefit; $300/month
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
