Customer Relationships Specialist

MUSICBREEDS•Hempstead, NY

11h•$32,000 - $36,000

About The Position

What You'll Do • Own the post-enrollment relationship with participants — from their first day in a program through completion or transition • Conduct monthly check-ins with active participants — identifying barriers, celebrating milestones, and escalating concerns to appropriate Program staff • Maintain active relationships with institutional partners — employers, schools, and community organizations — keeping MyndBridge top of mind for referrals and renewals • Generate qualified referrals from satisfied participants and partners — 3–5 warm leads per month minimum • Track all participant and partner interactions in the CRM — relationship history, engagement level, and at-risk flags • Flag at-risk participants to the Manager of Growth & Impact and relevant Program Manager before they drop • Support participant retention strategy — identifying patterns in why participants disengage and bringing insights to the Growth team • Represent MyndBridge at community events, partner meetings, and alumni touchpoints What You'll Bring Experience & Skills • 1–3 years in customer service, case management, community outreach, student services, or relationship management — nonprofit, education, or social services preferred • Demonstrated ability to maintain consistent, professional communication with a large number of people simultaneously • Experience identifying and supporting individuals facing barriers to completion, engagement, or follow-through • Strong verbal and written communication — you can write a warm, clear email and have a difficult conversation with equal ease • Connection to the Nassau or Queens community — lived or professional experience in the areas MyndBridge serves • Bilingual English/Spanish a plus — not required Technology • CRM proficiency — HubSpot, Salesforce, or equivalent; must maintain accurate relationship history and engagement records; training provided • Google Workspace — Gmail, Calendar, Docs, and Sheets at a professional level • Comfort with virtual meeting platforms — Zoom, Google Meet, or equivalent for remote check-ins • Basic reporting — ability to pull and interpret retention data from CRM to support monthly bonus calculation and team reporting • Social media and community engagement platforms — for staying connected with participants and partners Your Retention Bonus A monthly bonus is paid on top of your base salary based on participant retention rate, calculated from CRM data each month. • Retention at 80–89%: $100 per month ($1,200 annually) • Retention at 90–94%: $175 per month ($2,100 annually) — target tier • Retention at 95% or above: $250 per month ($3,000 annually) — top performance • Below 80% retention: no bonus that month Compensation & Benefits • Base Salary: $32,000–$36,000 annually • Retention Bonus: up to $250/month paid with monthly payroll • Total comp at 90%+ retention: $53,600–$57,600 annually • ICHRA Health Benefit: $7,500 annually toward individual health coverage of your choice • Paid Time Off: Accrued PTO per the MyndBridge employee handbook Career Path at MyndBridge • Level 1: Customer Relationship Specialist (you are here) • Level 2: Senior Customer Relationship Specialist • Level 3: Customer Relationship Supervisor • Level 4: Regional Customer Relationship Supervisor • Beyond: Customer Relationship Manager → Senior Leadership MyndBridge is an equal opportunity employer committed to building a team that reflects the communities we serve.

Requirements

1–3 years in customer service, case management, community outreach, student services, or relationship management — nonprofit, education, or social services preferred
Demonstrated ability to maintain consistent, professional communication with a large number of people simultaneously
Experience identifying and supporting individuals facing barriers to completion, engagement, or follow-through
Strong verbal and written communication — you can write a warm, clear email and have a difficult conversation with equal ease
Connection to the Nassau or Queens community — lived or professional experience in the areas MyndBridge serves
CRM proficiency — HubSpot, Salesforce, or equivalent; must maintain accurate relationship history and engagement records; training provided
Google Workspace — Gmail, Calendar, Docs, and Sheets at a professional level
Comfort with virtual meeting platforms — Zoom, Google Meet, or equivalent for remote check-ins
Basic reporting — ability to pull and interpret retention data from CRM to support monthly bonus calculation and team reporting
Social media and community engagement platforms — for staying connected with participants and partners

Nice To Haves

Bilingual English/Spanish a plus — not required

Responsibilities

Own the post-enrollment relationship with participants — from their first day in a program through completion or transition
Conduct monthly check-ins with active participants — identifying barriers, celebrating milestones, and escalating concerns to appropriate Program staff
Maintain active relationships with institutional partners — employers, schools, and community organizations — keeping MyndBridge top of mind for referrals and renewals
Generate qualified referrals from satisfied participants and partners — 3–5 warm leads per month minimum
Track all participant and partner interactions in the CRM — relationship history, engagement level, and at-risk flags
Flag at-risk participants to the Manager of Growth & Impact and relevant Program Manager before they drop
Support participant retention strategy — identifying patterns in why participants disengage and bringing insights to the Growth team
Represent MyndBridge at community events, partner meetings, and alumni touchpoints

Benefits

Retention Bonus: up to $250/month paid with monthly payroll
ICHRA Health Benefit: $7,500 annually toward individual health coverage of your choice
Paid Time Off: Accrued PTO per the MyndBridge employee handbook

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