Customer Relationship Specialist
About The Position
Benny Browns Oroville Auto Center is looking to hire a Customer Relationship Specialist to join our Business Development Center (BDC). Huge income potential. Our rapidly expanding business provides a significant opportunity for learning, training, and career growth for our team. In addition, we provide a highly competitive compensation plan, along with benefits (including medical, disability, 401K, paid time off) and professional, team-oriented culture. To capitalize on all of the great opportunities, the BDC associate should be able to: Be comfortable making outbound dials (up to 100 calls a day) Create relationships with customers Set and confirm appointments (Through emailing and calling) Make phone calls on a daily basis Take new, incoming calls and set appointments by the end of the call
Requirements
- High school diploma
- Excellent telephone, writing and typing skills
- Strong computer and internet skills, including Microsoft Office suite
- Must be able to work weekends.
- Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
- Must have drive and confidence to be successful.
Responsibilities
- Provides administrative assistance as needed
- Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
- Deliver a great customer service experience
- Field inbound calls for multiple departments
- Make outbound appointment reminder and follow-up calls
- Ability to learn multiple software applications
- Ability to perform duties under direct supervision
- Excellent problem solving and decision-making skills
Benefits
- 401K
- Health, Dental, & Vision Insurance
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Education Level
High school or GED
