Customer Relationship Specialist

NewMarket Services • Richmond, VA

8d

About The Position

ABOUT US: Afton Chemical Corporation is part of the NewMarket Corporation (NYSE: NEU) family of companies, and is one of the largest global suppliers of lubricant additives and offers a broad line of fuel additives worldwide. JOB SUMMARY : Responsible for management of all Afton customer orders from receipt of order through the customer invoicing process . Identify the timeliest and most cost-effective method for order fulfillment . Maintain direct customer contact and relationship with sales group . The Senior Customer Relationship Specialist may handle additional assignments or tasks, such as month end close, above the normal duties of a Customer Relationship Specialist or may work with limited management oversight . Provide a quality customer service experience to Afton Chemical’s customers .

Requirements

• BS degree in Logistics, Supply Chain, Business Administration or related field or equivalent combination of education and experience
• Fluency in Spanish for Latin America Customer Service Team Required
• Able to maintain strict confidentiality and remain professional
• Able to focus on details
• Able to think through problems logically and resolve them quickly
• Able to set priorities, work to deadlines and function effectively under pressure
• Demonstrate flexibility
• Basic knowledge of transportation modes
• Demonstrate knowledge of bills of lading and basic accounting procedures
• Demonstrate the ability to work productively in a team situation
• Able to demonstrate computer literacy with regard to Afton applications
• Able to organize and prioritize work and projects effectively
• Able to cope with stress and multiple work interruptions
• Able to demonstrate customer service orientation with regard to customer problems, concerns and changes, etc.

Nice To Haves

• Demonstrated understanding of the customer relationship and supply function typically acquired through a few years of experience in a similar role.
• For NewMarket, Afton or Ethyl employees, an appropriate combination of experiences that will support the required skill base may replace one or more of the specific experience requirements above.

Responsibilities

• Maintain proactive contact with customers regarding lead time, availability, product price increases and other issues that might affect delivery schedule or invoice amounts.
• Obtain and evaluate information necessary to process customer orders and inquiries, via phone calls, email , in person interaction .
• Each Customer Service Relationship Specialist has an established customer base they are responsible for . Customer assignment may change over time depending on need and individual experience.
• Work closely with internal team members and departments to ensure clear communication to our customers and drive reliable supply.
• Issue timely and accurate invoices, credit and debits to customers to minimize errors and discrepancies
• Respond to customer complaints, resolve problems as appropriate or refer customer to appropriate contact .
• Keep Sales, Marketing and Business Groups and Plant Schedulers advised of customer's special needs, requests, etc.
• Follow up with customers to ensure resolution for and communication of a solution to the customer.
• Responsible for ensuring accurate records in SAP for product orders and customer data elements (including order processing: scheduling, follow-up, tracking, tracing and documentation; complete and accurate invoicing.)
• Miscellaneous duties and activities - administration, master data maintenance, back-up responsibilities for other team members

Benefits

• We offer competitive compensation and benefit packages that reflect our commitment to our employees.
• Our employees are our most treasured asset and we have dedicated resources that allow us to reward our employees for their commitment on an ongoing basis - ensuring our compensation packages are competitive in the industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees