Customer Relationship Specialist

Aston Carter•North Strabane Township, PA

3d•$19 - $20•Hybrid

About The Position

The Owner Relations Specialist will play a crucial role in maintaining and enhancing relationships with landowners, interest partners, and industry peers. This position involves managing document control, assisting with owner inquiries, and ensuring efficient communication across different departments.

Requirements

0-2 years of relevant experience.
High school diploma or GED.
Ability to build strong relationships.
Excellent communication skills, both oral and written.
Ability to manage stressful situations to a positive outcome.
Professional demeanor and proven ability to work in a team environment across cross-functional teams.
Self-motivated and able to adapt and work under pressure.
Ability to prioritize workflow based on specific deadlines.
Demonstrated ability to positively influence peers via actions and directives to accomplish organizational goals.
Excellent organizational, communication, and problem-solving skills.
Proficiency in MS Word, Excel, PowerPoint, Outlook, and cloud-based CRM applications.

Nice To Haves

Oil and gas background would be advantageous.
0-2 years of administrative background with customer service experience.
Diploma required.

Responsibilities

Scan documents into internal databases as needed.
Create and monitor Salesforce accounts and cases.
Prepare and mail Change of Address and ACH forms.
Process new and revised owner account data.
Answer incoming calls on the Owner Relations hotline.
Create and maintain strong relationships with interest partners and industry peers.
Research owner inquiries related to discrepancies in payments, interests, and settlements.
Confirm decimal interests by calculating various interest types, including working interest, net revenue interest, NPRI, overriding interests, and Take in Kind (TIK).
Analyze data to confirm leasehold HBP status, using tools such as GIS Maps and Glancer.
Review lease documents to confirm lease terms, royalty percentage, gas price, deductions, and market enhancements.
Provide assistance to the legal department to resolve claims and civil matters.
Undertake other Land Department responsibilities as assigned.