Customer Relationship Management (CRM) Developer

Data-Core System, Inc.•Middletown, PA

3d•Hybrid

About The Position

Data-Core Systems, Inc. is a provider of information technology, consulting, and business process services. We offer breakthrough tech solutions and have worked with companies, hospitals, universities, and government organizations. A proven partner with a passion for client satisfaction, we combine technology innovation, business process expertise, and a global, collaborative workforce that exemplifies the future of work. For more information about Data-Core Systems, Inc., please visit https://datacoresystems.com/. Our client is a roadway system, and as a part of their digital transformation, they are implementing a solution based on SAP BRIM & Microsoft Dynamics CE. Data-Core Systems Inc. is seeking a Customer Relationship Management (CRM) Developer to join our Consulting team. You will participate and effectively contribute to the design, development, and implementation of complex applications, often using new technologies. You will provide technical expertise and systems design for individual initiatives. You will have the opportunity to work with other SME consultants from our existing team.

Requirements

5+ years’ experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
3+ experience configuring Dynamics 365 Customer Service functionality, including Omnichannel, Unified Routing, PCF, etc.
7+ years of .Net experience writing plug-in code for Dynamics CE.
3+ years of REACT experience.
3+ years of Power Automate experience.
2+ years of PowerBI experience.
Deep understanding of Dynamics 365 CE capabilities, including Dynamics 365 Customer Service, including customization, configuration, and user management.
Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high-volume contact centers.
Requires hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
Familiarity with Agile development methodologies.
Proficient in the Microsoft Office 365 suite of business software, including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.

Responsibilities

Configure and develop the client’s Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
Work closely with and be a member of a team led as assigned by the client to implement solutions as defined.
Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.
Ensure the seamless integration, best-in-class performance, and efficient data flow across systems.
Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
Promote user adoption through effective change management and support.
Provide ongoing support and optimization for Dynamics 365 CE solutions.
Identify and implement improvements to enhance system functionality and user experience.
Configure Dynamics 365 CE applications to meet specific business requirements.
Configure Dynamics 365 Customer Service functionality, including Channels, Workstreams, Unified Routing, etc., for Omnichannel features.
Work with technical teams to ensure customizations and integrations are aligned with functional needs.
Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, client Standards, and client Software Development Lifecycle documentation.
Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
Lead and participate in project team activities for system work efforts related to enterprise systems.
Work independently to accomplish the tasks and duties assigned.
Adhere to and follow all client standards, policies, and procedures.
Utilize various software and/or technology tools to perform job duties.
Perform tasks and other duties as related to this position and role, and assigned by the client.