CRM Developer
About The Position
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by: growing innovative and competitive businesses, industries and regions investing in science and technology strengthening the resources sector. The Chief Information Officer Division (CIOD) provides a range of enabling services and operations delivery to the department and to Australian businesses and is seeking experienced and motivated CRM Developer with strong Microsoft Dynamics 365 and PowerApps (Power Platform) expertise to assist with the development of CRM module/s within an existing Dynamics 365 instance.
Requirements
- Configuring and building Dynamics 365 CE/Dataverse solutions (tables, relationships, forms, views, model-driven apps, business rules)
- Implement server side business logic through plugins, workflows and automation using Power Automate and/or Dynamics 365 processes from user stories/requirements
- Building dashboards, charts and reports for business users
- Implementing CRM security and auditing (business units, teams, security roles, field-level security)
- Performing data migration and data quality activities (mapping, cleansing, repeatable imports/scripts)
- Power Platform ALM and release management (solution layering; managed/unmanaged; environment strategy)
- CI/CD using Azure DevOps for D365/Power Platform deployments (source control, pipelines, automation)
- Secure-by-design/DevSecOps practices (least privilege, secrets management, reviews and change control)
- Enterprise integration and extensibility (Dataverse Web API, Azure Service Bus/REST/Azure SQL; custom development such as C#/.NET)
- Power Platform governance and operations (DLP/connectors, monitoring and troubleshooting) and Microsoft 365 integration (e.g., SharePoint Online)
- Deliver in a fast-paced agile environment and manage competing priorities
- Communicate effectively with technical and non-technical stakeholders, including clear status/risks/dependencies
- Collaborate in multidisciplinary, geographically dispersed teams
- Adapt approach as requirements evolve while maintaining delivery focus
- Produce fit-for-purpose technical documentation and support BAU handover
Responsibilities
- Develop CRM Modules by configuring and extending CRM modules, business entities, forms, views, and dashboards.
- Design and implement workflows, business rules, plugins, and Power Automate flows based on documented user stories and functional requirements.
- Configure CRM connectors/integrations to support data flows between various systems, including Azure SQL, the Department’s finance system (TechOne) and Power Pages.
- Implementing the Dynamics 365 security model by configuring security roles and access controls and securely integrating external systems.
- Be a contributing member of a multidisciplinary agile project team.
- Maintain and provide input to technical design documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
