Customer Relations Supervisor

AWP Safety • Honolulu, HI

4d • $55,000 - $65,000

About The Position

As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

Requirements

• High school diploma or GED required
• 1-3 years call-center, collections and cash application experience preferred
• Strong customer service skills
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Intense focus on accuracy and attention to detail; organized
• Problem-solving skills
• Critical thinking skills
• Outgoing & assertive personality – not afraid to approach individuals
• Proficient literacy
• Employee must be able to successfully handle the physical demands of this position, which include the following:
• Hours of operation are typically 8 a.m.- 5 p.m., M-F
• 45-hour work week
• Primarily sedentary or working at a desk
• Occasionally lift and move 10 -25 pounds
• While performing duties of this job, the employee is regularly required to talk or hear
• The employee frequently is required to stand, walk, or reach with hands and arms

Nice To Haves

• Experience with Microsoft Great Plains and Salesforce software preferred
• Proficiency with Microsoft Office Suite Products (Excel, Word)

Responsibilities

• Apply daily cash timely and accurately
• Review customer receivables and coordinate payment resolution
• Communicate with internal and/or external customers and various units regarding collection issues
• Collaborate within the Customer Relations team to complete tasks in a timely manner
• Reduce the delinquency for assigned accounts to achieve organizational goals
• Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
• Enlist the efforts of management when necessary to accelerate the collection process
• Follow work process to communicate and collaborate with employees at all levels
• Establish and maintain effective and cooperative working relationships with customers
• Perform training as requested
• Perform other duties and/or special projects as assigned

Benefits

• Bonus
• AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED