Supervisor, Patient Relations

St. Luke's Hospital•Chesterfield, MO

About The Position

We are dedicated to providing exceptional care to every patient, every time. St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades . Position Summary: Serves as a liaison between patients, families and all departments and sites of service, providing a neutral resource for the timely resolution of customers' concerns, problems, and unmet needs. Identifies and interacts with all appropriate organizational leaders to coordinate and facilitate the investigation, mediation and effective resolution of areas of concern with a special emphasis on those related to clinical care. Provides supervision and training of departmental staff, coordinates compliance with timely response to all customer concerns and oversight of the departmental database. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.

Requirements

Bachelor degree in healthcare -related field
Minimum 5 years of experience in a health care delivery environment

Nice To Haves

RN License preferred

Responsibilities

Serves as a liaison between patients, families and all departments and sites of service, providing a neutral resource for the timely resolution of customers' concerns, problems, and unmet needs.
Identifies and interacts with all appropriate organizational leaders to coordinate and facilitate the investigation, mediation and effective resolution of areas of concern with a special emphasis on those related to clinical care.
Provides supervision and training of departmental staff, coordinates compliance with timely response to all customer concerns and oversight of the departmental database.
Responsible for promoting teamwork with all members of the healthcare team.
Performs duties in a manner consistent with St. Luke’s mission and values.